dealerships & surveys
Here is a question you have to ask yourself. How many time do I praise a company for the good work they have done? Ok got that answer. Good. Now how many time do I get mad & chew out a company if they screwed up. Ok got that answer. Ill bet there is a big difference between the two answers isnt there.
Dealerships are supposed to thrive toward excelence. The only way for nissan to grade these dealerships is throught the survey. In my experience at several different dealers the people that are mad will jump all over that survey & just slam the dealer. The people that are happy are far less likely to fill out that survey. If you think your dealer did a good job then let the dealer know by taking the five min. to fill out the survey. We all know what is going to happen if you are mad.
Let your service consultant know that you know about the survey. Alot of the consultants are afraid to talk about the survey in fear of getting an influence. The dealer is not supposed to influence your survey by giving you free stuff to get a good grade. That is concidered an influence.
So in short if you are happy let nissan know just the same as if you were mad.
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